Who are we?

We are Auto Service Plan Ltd, a company registered in England and Wales with company number 14550266 and our registered address is 128 City Road, London, United Kingdom, EC1V 2NX.

What are the services?

An Auto Service Plan is a monthly way to plan for the maintenance costs for your vehicle. We charge you a monthly fee and then cover costs arising to keep your vehicle roadworthy including the manufacturer’s recommended servicing and an MOT test.  We do not cover costs for any maintenance that is marked as advisory during an MOT(such as worn but roadworthy tyres.) We will repair your vehicle if the vehicle has failed its MOT due to dangerous or major defects. However, we do not cover repair costs  arising from accidental damage, cosmetic defects or normal wear and tear occurring during the year between services.

Your subscription provides you with credit to spend on services, MOTs and car repairs needed to keep your vehicle registered as roadworthy. We call this your Annual Allowance.  When you need to pay garages, this is Maintenance Spend. Maintenance

Spend includes:

• Annual MOT test
• Annual servicing
• Repairs required as listed on the VT30 certificate following a failed MOT.

Maintenance Spend does not include:

• Advisory items

• All non-standard service work

• Glass including windscreen glass and headlamp lenses

• Broken aerials

• Roadside assistance

• Body repairs

• Tyre replacement or puncture repair (unless this has caused your vehicle to fail an MOT)

• Oil, air and fluid top-ups between services (including AdBlue)

• Fuel

• Air conditioning maintenance and servicing (however an air conditioning re-gas is included.)

• Any repairs or maintenance associated with the Diesel Particulate Filter and catalytic reduction systems

• Filters, unless otherwise stated

• Maintenance and repair of non factory or non standard fitted items/accessories

• Camshaft belts/chains

• Damage caused by:

  - Negligence, abuse or misuse and accidents

  - Any form of corrosion including, pollution, water, chemical, salt and weather

  - Using incorrect oil or fuel

  - Any additions to a service unless otherwise stated.

We allocate you an Annual Allowance that is greater than the annual cost of your subscription. We are able to do this by having great relationships with the garage networks. Each year you are subscribed your Maintenance Spend will increase. For example for the Diamond Plan : the Maintenance Spend increases every year you are with Auto Service Plan. In  year 1 Maintenance Spend: £250, year 2 Maintenance Spend: £500, year 3 Maintenance Spend: £1000, year 4 Maintenance Spend: £1500, year 5 and onwards Maintenance Spend: £5000.

Your account balance decreases by the value of Maintenance Spend, each time you claim for services provided by a garage. You cannot use your Maintenance Spend in the first sixty (60) days of your subscription. Thereafter you can use your Maintenance Spend at any time and as such, your account balance may go into debit. This is subject to our approval but generally ok as long as your Annual Allowance will cover the debit by the end of the year. Your account balance cannot go into debit beyond the Annual Allowance. Where the Annual Allowance is insufficient to cover the costs of all that is needed to make your vehicle roadworthy, we will contact you to discuss a top-up payment.

We strongly recommend that you do not purchase this product if your MOT is due in the next sixty (60) days. If this applies to you and you wish to purchase this product, please contact our Customer Services Team on support@myautoserviceplan.com or 0333 034 2023

We provide our services using a mobile app but even if the app is not working, we can arrange appointments and payment for garage services by email to our customer service team on support@myautoserviceplan.com or 0333 034 2023. Auto Service Plan is a subscription that will automatically renew. There is a minimum subscription period of TWO YEARS and you will have to pay for two years whether you use the service or not. Thereafter, you will subscribe for one year at a time.

We are your agent

This means that we act on your behalf to get and pay for garage services, but we don’t provide the garage services. You will be buying the garage services from the garage even where we are making the payment.

What the services do not include

This is not a contract of insurance and is not a regulated service.

Because you can make a claim at any time and your account balance can go into debit, this is not a savings plan, and your balance with us is neither insured nor held on trust.

This is not a warranty (like those you may purchase with white goods.) Your vehicle may be under warranty with the manufacturer, but that will not include the costs of servicing or MOTs. Your warranty may require you to use particular garages for servicing and as such, these services but not be suitable for you.

We do not perform the car servicing and repairs and our liability to you is limited to covering the costs charged by garages. We shall not be responsible for any delay by a garage; nor for any loss, injury or damage, direct or consequential in respect of defects in the provision of services by the garages. For the avoidance of doubt this means we are not liable for any garage’s poor workmanship or use of faulty parts.

Where to find information about us and our services

You can find everything you need to know about us, Auto Service Plan, and our services on our website, before you order. We also confirm the key information to you in writing after you order by email and it is also accessible in your online account.

Your responsibilities

You need to provide us with the information we ask for.

You should familiarise yourself with monitors and alerts on your vehicle and act upon them where they are indicating a problem. You must not continue to drive your vehicle if there is a warning, or it is clearly damaged as this could cause further damage to your vehicle.

We only accept orders when we've checked them

We will confirm we've received your order and then we will contact you again to confirm we've accepted your subscription and at this point your Auto Service Plan begins.

The checks we make include checking information about you and your vehicle.

Please remember that you cannot used your Maintenance Spend in the first sixty (60) days of the subscription unless we expressly agree to waive this condition.

Sometimes we reject orders

Sometimes we reject orders, for example, because a credit reference we have obtained is unsatisfactory, because we can't verify your ownership of the vehicle, because you are located outside the UK or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you each month. Alternatively, you may pay in one lump sum using Klarna or similar credit arrangements. When using Klarna or similar credit arrangements, you will be subject to their terms of business in relation to how you will make payments to them including the frequency and number of the payments, any interest charges and how they use your personal data.

We charge you the costs of recovering money you owe us and interest on late payments

We shall report late payments to credit reference agencies.

If we're unable to collect any payment you owe us:

1. we charge an administration fee of £12.50 for dealing with late payments (such as sending reminders and reapplying for payment from banks); and
2. we charge interest on the overdue amount at the rate of 8% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You pay us the interest together with any overdue amount; and additionally
3. we also charge you our reasonable legal costs, disbursements and other costs for recovering the money and interest you owe us.

We pass on increases in VAT

If the rate of VAT changes during your subscription, we adjust the rate of VAT that you pay, at the time of the VAT change and this will affect the monthly fee from the date of the VAT change onwards.

We're not responsible for delays outside our control

If our supply of your service is delayed by an event outside our control, such as Government restrictions, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be mean you cannot use the service you can contact our Customer Service Team: support@myautoserviceplan.com or 0333 034 2023 to end the contract and receive a refund for any services you have paid for in advance, but not received.

You're responsible for making sure your information is accurate

If we've asked you for information relating to the service, you're responsible for making sure that information is correct. Find information and tips on our information needs on our website or contact our Customer Service Team: support@myautoserviceplan.com or [0333 034 2023](tel:0333 034 2023).

You have a legal right to change your mind

Your legal right to change your mind. For most of our services, you have 14 days after the date we confirm your order (Cooling-Off Period)  to change your mind about a purchase, but:

You lose the automatic right to cancel the service, if you have required us to pay any Maintenance Spend, however

If you repay us any Maintenance Spend that we have paid on your behalf during the Cooling-Off Period, we shall honour your right to cancel.

How to let us know and what happens next. If you change your mind contact our Customer Service Team: support@myautoserviceplan.com or 0333 034 2023. We refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.

How you can end your subscription contract (find out how)

You can end your subscription to the services after two years. Towards the end of the second year, we will write to you to ask if you wish to continue.

You will get the opportunity to end your subscription towards the end of each year and during a cooling off period, if you forget to cancel.

We tell you when and how you can end a subscription contract with us (for example, for regular services) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Customer Service Team: support@myautoserviceplan.com or 0333 034 2023.

If we have allowed you to use your Maintenance Spend during a Cooling-Off period, you will not be able to cancel the subscription unless you repay us the Maintenance Spend.

You have rights if there is something wrong with your service

If you think there is something wrong with your service, you must contact our Customer Service Team: support@myautoserviceplan.com or 0333 034 2023. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk

Summary of your key legal rights

We provide services, and the Consumer Rights Act 2015 says:

You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.

If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

What data are we collecting?

• We collect some personal data about you. For details of how we process your personal data, please see our privacy policy www.myautoserviceplan.com/privacy-policy
• We collect data about your vehicle and its service and maintenance history.
• We combine data we collect about your vehicle with data that third parties hold about your vehicle.
• We use the combined data to analyse trends and create business information and market insights. We may commercially exploit this information without paying you anything.

We can change services and these terms

Changes we can always make. We can always change a service:

• to reflect changes in relevant laws and regulatory requirements such as relating to automatic renewals and cooling off periods; and
• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of the service.
• changing the look and feel of the service (including our website or mobile app.)

Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the service or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: support@myautoserviceplan.com or 0333 034 2023 to end the contract before the change takes effect and receive a refund for any services you've paid for in advance, but not received:

• Increase our prices (other than because of changes to VAT)
• Change the scope of the service beyond minor technical adjustments and improvements or cosmetic changes that would affect your use of the service.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a service. We do this to:

• deal with technical problems or make minor technical changes;
• update the service to reflect changes in relevant laws and regulatory requirements; or
• make changes to the service.

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the service for longer than 1 day in any month we adjust the price so you don't pay for it while its suspended. Please note that the service goes beyond the availability of the website and this clause would only apply if we cannot arrange appointments or make payments to garages dealing with your vehicle. If we tell you we're going to suspend supply, for more than 30 days you can contact our Customer Service Team: support@myautoserviceplan.com or 0333 034 2023 to end the contract and we'll refund any sums you've paid in advance for services you won't receive.

We can withdraw services

We can stop providing the service. We will let you know at least 2 weeks in advance and we will refund the difference between the Annual Allowance and the Maintenance Spend made in the current year of the subscription

We can end our contract with you

We can end our contract with you for a service and claim any compensation due to us if:

• you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due;
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example, presenting your vehicle at appointments on time;
• we discover you do not own the vehicle.

We don't compensate you for all losses caused by us or our services

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control.
• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession but excluding travel to and from your place of work.
• We do not compensate you if there is a problem with the service or parts provided by a garage. You need to contact the garage to resolve any such complaint.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: www.myautoserviceplan.com/privacy-policy

We may share your personal data with third party companies that provide us with services such as credit reference agencies, debt factoring companies and payment providers.

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team: support@myautoserviceplan.com or 0333 034 2023 will do their best to resolve any problems you have with us or our services as per our Complaints policy: support@myautoserviceplan.com or 0333 034 2023.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to The Motor Ombudsman through their website at https://www.themotorombudsman.org/.The Motor Ombudsman does not charge you for making a complaint and if you're not satisfied with the outcome you can still go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

We can transfer our right to payments from you to a different organisation. We’ll tell you in writing if this happens.

You can  transfer your contract with us to someone else (for example if you sell the vehicle) but only if we agree to this. We may not agree if the new person does not provide us with satisfactory identification and credit card details or does not have satisfactory credit references.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

This contract has no financial value. You cannot redeem the Annual Allowance for cash – all payments are to the garages directly or to reimburse genuinely incurred garage expenses.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.